Contact
Get in touch
Have a question, found a bug, or want to share feedback? Send us a message and we'll reply by email.
Keep it private
Never include passwords, note links, room content, IP addresses, or private files in a message. Remove sensitive details from screenshots first.
Helpful to include
- Your browser and device type.
- The feature involved: Text, Files, Chat, or Private Note.
- Steps to reproduce and what you expected.
Before you write
A good share of the messages we get have an answer already written down. If two devices cannot see each other, they are almost certainly in different rooms — compare the room key on each and read the guides, which cover mismatched keys, VPNs, and mobile data. If you are wondering what we store and for how long, the privacy policy answers it directly. If a file has vanished, that is the one-hour expiry doing its job and it cannot be recovered.
What to expect
Messages reach a small team, so replies come from a person rather than a ticketing system, usually within a couple of working days. Bug reports that include the browser, the device, and the steps you took get fixed fastest, because most issues we cannot reproduce turn out to be specific to one browser version or one kind of network.
Feature requests are genuinely welcome, and so is the harder feedback about what feels slow or confusing. We cannot recover expired content, identify who else was in a room, or tell you which devices have visited one — none of that is retained, and building it would undermine the point of the tool.